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"Clean ,spacious room ,friendly staff "

"This is an excellent, brand new hotel located in downtown Santa Cruz de Tenerife. It has an ultramodern feel, with conveniences I wish every hotel had, such as self check-in and a water bottle filling station outside the room. The location is ideal, especially for those planning to use the port (e.g., for a cruise) and TFS airport, since the bus station is only a 20 minute walk away. What makes this hotel a gem, though, is the amazing staff. Since it was a new hotel, they had some difficulties with our check-in, and they could not access the information Expedia was supposed to send them. Despite our "ghost" reservation, they made sure we had a room and they had a "customer first" attitude. They are also very friendly, and we enjoyed conversing with the staff. The breakfast is also quite nice. "

"Bonne localisation, à proximité (15min de marche) du Cruise terminal et prêt des principales rues populaires. Très grande chambre avec salon et semi-balcon. Propre et accueillant, personnel sympathique "

"Good service. Beautiful hotel "

"Great room, very big, spotless and quiet. Staff were very friendly and helpful. Location was perfect, in a beautiful quiet part of town but easy to walk into the town centre."

"Clean bathrooms. Comfy bed. Located in a central location so you have access to basically everything. It was an amazing stay"

"Lovely relaxing modern calm clean room. Lovely big comfortable bed. Lovely kind warm and welcoming staff. Lovely breakfast. Lovely rooftop bar with fabulous views. Lovely location. Overall, lovely!"

"Room clean. Perfect for my stay"

"Room cleaned. Great value! Unfortunately i left a cellphone charger and plug in converter. I was trying to call them. But they did not answered the phone. I couldn't reach out to the hotel. Please let me know how i can contant them to find my charger and converter if possible."